Personal Data Protection Policy

This Policy is based on the Singapore Personal Data Protection Act 2012 (“PDPA”) and all the associated regulations and guidelines as may from time to time be issued by the Personal Data Protection Commission (“PDPC”).

For the purpose of carrying out GoBrainly’s business and provision of services to you, you may be requested to provide personal data such as, but not limited to, your name, contact details, NRIC number, mailing address, email address, date of birth and any other information relating to you which you have provided in any forms you may have submitted to us, or in other forms of interaction with you. For proper registration and safety measures that individuals receive, GoBrainly may be required to collect the NRIC numbers of individuals to accurately establish or verify the identity of individuals.

We will notify you of the purpose of collecting, using and/or disclosing your personal data. We will obtain confirmation from you on your explicit consent for us to collect, use and/or disclose the personal data you provide us. We will not collect more personal data than is necessary for the stated purpose. We will seek fresh consent from you if the original purpose for the collection, use or disclosure of your personal data has changed.

We may collect your personal data without consent which is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before collecting your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

A cookie is a small file which may be saved on your mobile or other internet-compatible devices, for example smartphones and tablets when you use GoBrainly’s services. Our use of cookies is to make your experience better by improving user interaction and will help recognise you when you use GoBrainly’s services.

We will also use cookies to analyse data on webpage traffic in order to improve GoBrainly’s services by tailoring it to customers’ needs. We will use this information only for statistical analysis purposes, after which, the data is removed from our system after the purpose for which the personal data was collected is no longer being served by retention of the personal data; and retention is no longer necessary for legal or business purposes.

Cookies do not give us access to your mobile or computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the features on our website and platform.

The uses of personal data include provision of employment status, education level, as well as fulfilling administrative, legal, audit and reporting requirements, data and statistical analysis and formulating and reviewing of educator, parent and student working relationship. If we wish to use, disclose or process your Personal Data for any other purpose, we will seek your fresh consent beforehand.

We may collect your personal data without consent which is permitted or required by the PDPA or other laws. We shall seek your consent before using any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

All personal data held by GoBrainly for the provision of employment status, education level, as well as fulfilling administrative, legal, audit and reporting requirements, data and statistical analysis and formulating and reviewing of educator, parent and student working relationship, will be kept confidential but GoBrainly may provide such information to government agencies and third parties if it is necessary to satisfy the aforementioned purposes or a directly related purpose. Under most circumstances, GoBrainly does not transfer your personal data overseas. However, if there is any need to transfer personal data outside of Singapore, it will be processed only in accordance with the transfer limitation obligation of the PDPA and any other applicable law.

GoBrainly may process your personal information according to the following legal bases: to provide products or services you request, to comply with legal obligations, and with your consent.

In particular, GoBrainly may process and share your personal information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services, DigitalOcean, search engine providers such as Google, payment processors such as Stripe.

We may disclose your personal data without consent which is permitted or required by the PDPA or other laws. We shall seek your consent before disclosing any additional personal data and before disclosing your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

If you wish to withdraw your consent at any time, you should give us reasonable advance notice. Please email us at [email protected]. The withdrawal of your consent may result in us not being able to provide academic, freelancing and other related services to you.

If you wish to access or change any personal data that you have provided to us, please email us at [email protected]. You may write in to us to find out how we have been using or disclosing your personal data over the past one year. Before we accede to your request, we may need to verify your identity by checking your NRIC or other legal identification document. We will respond to your request as soon as possible, or within 30 days from the date we receive your request. If we are unable to do so within the 30 days, we will let you know and give you an estimate of how much longer we require. We may also charge you a reasonable fee for the cost involved in processing your access request. If you find that the personal data we hold about you is inaccurate, incomplete or not up-to-date you may ask us to correct the data. Where we are satisfied on reasonable grounds that a correction should be made, we will correct the data as soon as possible, or within 30 days from the date we receive your request.

GoBrainly takes reasonable measures to keep your Personal Data accurate and complete, taking into account its use and the interests of our customers. From time to time, we may do a data verification exercise for you to update us on any changes to the personal data we hold about you. If you are in an ongoing relationship with us, it is important that you update us of any changes to your personal data (such as a change in your contact details).

GoBrainly takes reasonable measures to protect your Personal Data against theft, loss, as well as unauthorised access, copy, use, modification and disclosure. We have implemented appropriate information security and technical measures (such as data encryption, firewalls and secure network protocols) to protect the personal data we hold about you. We have also put in place reasonable and appropriate organisational measures to maintain the confidentiality and integrity of your personal data, and will only share your personal data with authorised persons on a ‘need to know’ basis.

GoBrainly will retain your personal data only for as long as the purpose(s) for which it is collected and/or a business need exists. We have a data/document retention policy that keeps track of the retention schedules of the personal data you have provided us, in paper or electronic forms. We will not retain any of your personal data when it is no longer needed for any business or legal purposes. We will dispose of or destroy such documents containing your personal data in a proper and secure manner when the retention limit is reached.

We reserve the right to modify or change this Policy at any time. Please visit our website periodically to access the most current version.

We know that children deserve extra privacy protection, and each country has different rules on how children should be treated depending on their age.

GoBrainly treats Child Users (meaning users under the age of 13 in Singapore or another age of digital consent in their country) differently to ensure their parents are in control and we only collect the bare minimum information we need to make GoBrainly work.

You can request for your account and personal information to be deleted by contacting us at: [email protected]. It can take up to 14 working days after we receive your account deletion request and we will update you via email. Kindly note that account deletion is irreversible and your personal information will be erased along with your account deletion.

These features reduce the risk of identification. They cannot remove it entirely. For example, a User may choose to share personal information with another User.